Lead Experienced Associate- Madison
Madison, WI
Part Time
Student (High School)
At TOCA, we are passionate about people and the power of sport. We believe in creating an
environment that becomes the “third home” for our guests — where they learn, where they live,
and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the
first time, focused on finding their best, or rediscovering their passion for the game, we are here to
support and guide them every step along the way. Everyone deserves the opportunity to
experience the joy and fulfillment that sports can bring, regardless of background and skill levels.
Our ultimate goal is to create a consistent and amazing experience for everyone who interacts
with TOCA, whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate? An individual that seeks to...
● Play Hard
● Care Deeply
● Grow Together
● Strive for Excellence
● Create Awesome Experiences
Position Overview:
We are seeking a passionate and enthusiastic individual to join our soccer training facility team as
an Lead Experience Associate. As an Lead Experience Associate, you will play a crucial role in
ensuring exceptional guest satisfaction and a smooth operational flow within a TOCA Soccer
Training Facility. This part-time role entails overseeing the guest experience in the facility,
supervising team members, and maintaining a positive atmosphere. You will collaborate closely
with the leadership team to uphold high standards of service, foster a welcoming environment,
and address any issues that may arise. Your enthusiasm, leadership, and attention to detail will
contribute to a memorable and enjoyable experience for our guests.
Role Scope & Responsibilities:
Guest Experience Excellence:
● Greet guests warmly and ensure their needs are met promptly and courteously.
● Assist guests with inquiries and provide information about our programs and services.
● Foster a positive and inclusive environment, ensuring all guests feel valued and respected.
● Handle guest feedback, concerns, and complaints in a professional and emphatic manner.
Shift Supervision:
● Lead a team of front-line team members, ensuring they are performing their duties
efficiently and upholding company standards.
● Delegate tasks and responsibilities to team members, ensuring smooth operations and
optimal guest experience.
● Provide guidance, support, and training to new and existing teammates.
Operational Excellence:
● Monitor facility cleanliness and presentation, ensuring that all areas are well-maintained
and meet high standards.
● Assist in managing guest scheduling, reservations, enrollments, and events.
● Collaborate with other departments to ensure timely and accurate service delivery.
● Conduct daily facility walks and execute opening and closing checklists.
Problem Solving:
● Address and guest issues or concerns promptly and effectively, striving to exceed
expectations.
● Escalate complex issues to the leadership team as needed and provide input on possible
solutions.
Communication:
● Maintain clear communication with teammates, providing updates on shift expectations,
changes, and special requests.
● Relay relevant information to the leadership team, including feedback from guests and
teammates.
● Able to communicate TOCA programming information to guests with a high degree of
knowledge and accuracy.
Administrative Duties:
● Manage guest registration, waivers, and inquiries for services and events.
● Assist in tracking attendance, collecting fees, and processing payments.
● Prepare reports related to guest participation, feedback, and facility utilization as
required.
Training and Development:
● Participate in ongoing sessions and meetings to stay updated on product knowledge,
policies, and procedures.
● Provide input on team training needs and contribute to the execution of training materials.
Qualifications & Experience:
● High school diploma or equivalent.
● Previous customer service, hospitality, or guest relations experience.
● Outstanding interpersonal and communication skills to engage with visitors, staff, and
stakeholders.
environment that becomes the “third home” for our guests — where they learn, where they live,
and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the
first time, focused on finding their best, or rediscovering their passion for the game, we are here to
support and guide them every step along the way. Everyone deserves the opportunity to
experience the joy and fulfillment that sports can bring, regardless of background and skill levels.
Our ultimate goal is to create a consistent and amazing experience for everyone who interacts
with TOCA, whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate? An individual that seeks to...
● Play Hard
● Care Deeply
● Grow Together
● Strive for Excellence
● Create Awesome Experiences
Position Overview:
We are seeking a passionate and enthusiastic individual to join our soccer training facility team as
an Lead Experience Associate. As an Lead Experience Associate, you will play a crucial role in
ensuring exceptional guest satisfaction and a smooth operational flow within a TOCA Soccer
Training Facility. This part-time role entails overseeing the guest experience in the facility,
supervising team members, and maintaining a positive atmosphere. You will collaborate closely
with the leadership team to uphold high standards of service, foster a welcoming environment,
and address any issues that may arise. Your enthusiasm, leadership, and attention to detail will
contribute to a memorable and enjoyable experience for our guests.
Role Scope & Responsibilities:
Guest Experience Excellence:
● Greet guests warmly and ensure their needs are met promptly and courteously.
● Assist guests with inquiries and provide information about our programs and services.
● Foster a positive and inclusive environment, ensuring all guests feel valued and respected.
● Handle guest feedback, concerns, and complaints in a professional and emphatic manner.
Shift Supervision:
● Lead a team of front-line team members, ensuring they are performing their duties
efficiently and upholding company standards.
● Delegate tasks and responsibilities to team members, ensuring smooth operations and
optimal guest experience.
● Provide guidance, support, and training to new and existing teammates.
Operational Excellence:
● Monitor facility cleanliness and presentation, ensuring that all areas are well-maintained
and meet high standards.
● Assist in managing guest scheduling, reservations, enrollments, and events.
● Collaborate with other departments to ensure timely and accurate service delivery.
● Conduct daily facility walks and execute opening and closing checklists.
Problem Solving:
● Address and guest issues or concerns promptly and effectively, striving to exceed
expectations.
● Escalate complex issues to the leadership team as needed and provide input on possible
solutions.
Communication:
● Maintain clear communication with teammates, providing updates on shift expectations,
changes, and special requests.
● Relay relevant information to the leadership team, including feedback from guests and
teammates.
● Able to communicate TOCA programming information to guests with a high degree of
knowledge and accuracy.
Administrative Duties:
● Manage guest registration, waivers, and inquiries for services and events.
● Assist in tracking attendance, collecting fees, and processing payments.
● Prepare reports related to guest participation, feedback, and facility utilization as
required.
Training and Development:
● Participate in ongoing sessions and meetings to stay updated on product knowledge,
policies, and procedures.
● Provide input on team training needs and contribute to the execution of training materials.
Qualifications & Experience:
● High school diploma or equivalent.
● Previous customer service, hospitality, or guest relations experience.
● Outstanding interpersonal and communication skills to engage with visitors, staff, and
stakeholders.
About D-BAT:
For over 20 years, D-BAT has impacted the playing careers of thousands of ballplayers. D-BAT has quickly grown to over 135 locations and have become the largest indoor baseball and softball training centers nationally.
To learn more about D-BAT, visit our website at dbat.net
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