Softball Training Instructor - Charlotte, NC

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.   

What makes a TOCA Teammate? An individual that seeks to...

• Play Hard
• Care Deeply
• Grow Together
• Strive for Excellence
• Create Awesome Experiences

Job Highlights:

Reports To: D-BAT Manager

Location: Indian Trail, NC

Compensation:  Competitive hourly rate with internal growth opportunities

Position Overview:

We are seeking a passionate and energetic D-BAT Trainer who will be responsible for teaching baseball and softball skills, fostering a love for the game, and promoting sportsmanship in a technology-enhanced environment.  D-BAT is the baseball and softball franchise arm of TOCA with a variety of product offerings including private lessons, camps and clinics, cage rentals, and batting cage credits. Our goal through D-BAT, is to provide a quality teaching environment to enhance the baseball and softball experience for players of all skill levels on their path to reaching their goals.  A successful candidate in this role is passionate about baseball and softball,  provides a welcoming and engaging environment for players and parents, embodies our core values, and thrives in a fast-paced people-filled setting.

Role Scope & Responsibilities:

• Follow the monthly Trainer Business Plan to increase lessons and client base.
• Create awesome training experiences to retain and grow your existing client base.
• Build and maintain long-term relationships with players, parents, and coaches.
• Meet with the D-BAT Training Manager monthly to track month-to-date performance and forecast weekly program commitments.
• Partner with D-BAT Training Manager in following- up with dropped clients to identify any trends contributing to turnover.
• Participate in a specific plan to “Win Back” past clients from previous seasons.
• Develop an instructional evaluation process for new and existing client
• Present Baseline Session Data to clients  for effective conversion and long-term player development.
• Tailor training plans to meet the needs and long-term development of the player.
• Uphold our service commitment to maintain a clean and clutter-free, friendly and outgoing, well-maintained, and visually appealing environment.
• Collaborate with the D-BAT Training Manager to review and develop a plan for guest and client recovery.
• Model D-BAT training standards through lesson quality, goal setting, and experience reviews.
• Create an active, energetic, and engaging environment with clients and teammates.
• Adhere to safety protocols and facility policies.

TOCA Culture:

• Uphold our core values of excellence, integrity, innovation, and community to create a culture that resonates throughout the facility.
• Work with leadership to create and maintain a unified culture as well as a high level of staff engagement throughout the center.

Qualifications & Experience:

• Collegiate or Professional baseball or softball  coaching experience
• Prior experience providing private, one-on-one training sessions is preferred
• Background playing baseball or softball  in a college or professional setting is required
• Desire to work cooperatively and effectively with different personality types as well as other departments, vendors, and clients.
• Outstanding interpersonal and communication skills to engage with guests, staff, and stakeholders.
• Passion for creating an inviting and welcoming environment that aligns with D-BAT Training values.
• Availability to work afternoons and evenings,  including weekends and holidays.
• Ability to kneel, bend, reach, climb, and stand for long durations of time.
• Ability to move and lift equipment and supplies of 30+ pounds.

Benefits:

• Competitive hourly rate within a dynamic and innovative training facility.
• Opportunity to make a positive impact and be a role model in the lives of guests.
• Contribution to the growth and development of local baseball & softball talent and community engagement.
• Positive and supportive team culture that values continuous improvement and excellence.

TOCA Football, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About D-BAT:

For over 20 years, D-BAT has impacted the playing careers of thousands of ballplayers. D-BAT has quickly grown to over 135 locations and have become the largest indoor baseball and softball training centers nationally.

To learn more about D-BAT, visit our website at dbat.net